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Zimbra Email System

How to Use Mail Stronghold Zimbra Email Filter

To: All Zimbra Email Users

Our hosting company successfully implemented the new email filtering controls. 
If you have any issues or questions related to this new email filtering tool, please submit a request for help at http://HELPDESK.goarch.org

Below are directions for using Mail Stronghold for Zimbra email
To reference these directions in the future you can visit the "Knowledge Base" located at http://SUPPORT.goarch.org

Let's review a few definitions related to using email.

  • Recipient: The User or system receiving a particular email message. When someone sends email to you, you are the Recipient.
  • Sender: The User or system sending a particular email message. When someone sends email to you, that person is the Sender.
  • Blacklist: A list of Senders blocked from sending you email.
  • Whitelist: Once you identify those trapped in your Junk mail folder, this is a list of "friendly" email Senders.
  • Junk: the mail folder/directory where [S]pa[m] is placed automatically after you identify any given email as Spam, or email is identified as Spam by Mail Stronghold.
  • Zimlet: A plug-in for Zimbra that enables some sort of extra functionality, such as integration with a cloud security service so that Users may independently manage Whitelisting and Blacklisting without leaving their usual web client.

Using the Mail Stronghold Email Filter [S]pa[m] Controls

These Instructions for using Mail Stronghold assume you are using a web browser to view your Zimbra personal email, calendars, etc..

 

Topics Covered Below

  • Blocking Senders (Blacklisting)
  • Unblocking Senders
  • Never Mark as [S]pa[m] (Whitelisting)
  • Managing Your Whitelist

 

Blocking Senders

Adding to your personal Blacklist

  • Block Senders so they can never email you again!
  • In your InBox, click once on your victim (email).
  • Click to the right of your [S]pa[m] button.
  • From resulting drop-down menu, select Blacklist.
  • That’s it! That Sender can never send to you again.
  • To move to Junk, too, use Blacklist and [S]pa[m].
  • The Help selection takes you to this page.

 

 

Unblocking Senders

Managing your personal Blacklist

  • Easily view and unblock Senders you’ve blocked.
  • In your InBox, click on any email.
  • Click to the right of your [S]pa[m] button.
  • See above pic. Select View/modify blacklist.
  • The Viewing blacklisted senders window opens.
  • Click in boxes to left of Senders to unblock.
  • When done selecting Senders, click Remove.
  • You removed Senders from your personal Blacklist.
  • Now those Senders may send you email again

 

Never Mark as [S]pa[m]

Whitelisting a friendly person

  • Whitelist Senders so they are never marked Spam!
  • In your InBox, click once on an email.
  • Click to the right of your [S]pa[m] button.
  • See above pic. Select Whitelist.
  • That’s it! That Sender will always get through.
  • Train Mail Stronghold certain email is not spam.
  • In your Junk folder, you may Not [S]pa[m].
  • This tells us we’ve incorrectly identified spam.
  • Whitelist and Not [S]pa[m] does both at once.
  • It also moves email from Junk to your Inbox!

 

Managing Your Whitelist

Re-enabling [S]pa[m]-check on someone

  • Easily view/remove Senders you’ve whitelisted.
  • In your InBox, click on any email.
  • Click to the right of your [S]pa[m] button.
  • See above pic. Select View/modify whitelist.
  • The Viewing whitelisted senders window opens.
  • Click in boxes to left of Senders to remove them.
  • When done selecting Senders, click Remove.
  • You removed Senders from your personal Whitelist.
  • Now those Senders could be marked [S]pa[m].
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