To: All Zimbra Email Users

Our hosting company successfully implemented the new email filtering controls. 
If you have any issues or questions related to this new email filtering tool, please submit a request for help at http://HELPDESK.goarch.org

Below are directions for using Mail Stronghold for Zimbra email. 
To reference these directions in the future you can visit the "Knowledge Base" located at http://SUPPORT.goarch.org

Let's review a few definitions related to using email.

• Recipient: The User or system receiving a particular email message. When someone sends email to you, you are the Recipient.

• Sender: The User or system sending a particular email message. When someone sends email to you, that person is the Sender.

• Blacklist: A list of Senders blocked from sending you email.

• Whitelist: Once you identify those trapped in your Junk mail folder, this is a list of "friendly" email Senders.

• Junk: the mail folder/directory where [S]pa[m] is placed automatically after you identify any given email as Spam, or email is identified as Spam by Mail Stronghold.

• Zimlet: A plug-in for Zimbra that enables some sort of extra functionality, such as integration with a cloud security service so that Users may independently manage Whitelisting and Blacklisting without leaving their usual web client.

Using the Mail Stronghold Email Filter [S]pa[m] Controls

These Instructions for using Mail Stronghold assume you are using a web browser to view your Zimbra personal email, calendars, etc..

Topics Covered Below

• Blocking Senders (Blacklisting)
• Unblocking Senders
• Never Mark as [S]pa[m] (Whitelisting)
• Managing Your Whitelist

Blocking Senders

Adding to your personal Blacklist

• Block Senders so they can never email you again!
• In your InBox, click once on your victim (email).

• Click to the right of your [S]pa[m] button.
• From resulting drop-down menu, select Blacklist.
• That’s it! That Sender can never send to you again.
• To move to Junk, too, use Blacklist and [S]pa[m].
• The Help selection takes you to this page.

Unblocking Senders

Managing your personal Blacklist

• Easily view and unblock Senders you’ve blocked.
• In your InBox, click on any email.
• Click to the right of your [S]pa[m] button.
• See above pic. Select View/modify blacklist.

• The Viewing blacklisted senders window opens.
• Click in boxes to left of Senders to unblock.
• When done selecting Senders, click Remove.
• You removed Senders from your personal Blacklist.
• Now those Senders may send you email again

Never Mark as [S]pa[m]

Whitelisting a friendly person

• Whitelist Senders so they are never marked Spam!
• In your InBox, click once on an email.
• Click to the right of your [S]pa[m] button.
• See above pic. Select Whitelist.
• That’s it! That Sender will always get through.

• Train Mail Stronghold certain email is not spam.
• In your Junk folder, you may Not [S]pa[m].
• This tells us we’ve incorrectly identified spam.
• Whitelist and Not [S]pa[m] does both at once.
• It also moves email from Junk to your Inbox!

Managing Your Whitelist

Re-enabling [S]pa[m]-check on someone

• Easily view/remove Senders you’ve whitelisted.
• In your InBox, click on any email.
• Click to the right of your [S]pa[m] button.
• See above pic. Select View/modify whitelist.

• The Viewing whitelisted senders window opens.
• Click in boxes to left of Senders to remove them.
• When done selecting Senders, click Remove.
• You removed Senders from your personal Whitelist.
• Now those Senders could be marked [S]pa[m].